Frequently Asked Questions!
HOW DOES ONE APPLY FOR NEW WATER AND SEWER CONNECTION?
The prospective customer buys a water or sewerage application form from any Mulonga Water and Sewerage Company pay point, fills in and attaches a survey diagram or map for the plot one is applying for.
WHAT IS THE BILLING DATE?
Billing is 17th of every month and bills are delivered after the 17th.
AT WHAT AMOUNT IS A CUSTOMER LIABLE FOR A DISCONNECTION?
A customer is liable for a disconnection on any amount outstanding for more than 14 days after billing.
WHAT ARE THE MODES OF PAYMENT ONE CAN USE TO PAY THE BILLS?
A customer can pay cash on the counter at any designated Mulonga Water and Sewerage Company Pay Point, signing up for Direct Debit and Credit Clearing (DDACC), Zanaco billmuster and swiping with Visa cards.
AM I RESPONSIBLE FOR THE PREVIOUS TENANTS’ WATER BILL?
The sitting tenant is responsible for any and all water and sewer charges incurred on the property. While owners can make tenant payment of utilities part of their rental or lease agreement, the sitting tenant will be responsible for any outstanding charges left by the other tenant.
NOTE: If you are moving into a new property, please ensure that the landlord clears all outstanding bills to avoid being disconnected.
NOTE: Landlords may request to receive E-bills by registering their email to bills@mwsc.com.zm while the actual bill is sent to the sitting tenant.
MUST I PAY SEWER SURCHARGE EVEN IF I AM NOT CONNECTED TO THE SEWER NETWORK?
Yes, this is an approved monthly charges calculated at 2.5% of your water consumption. This charge is meant to assist the company in maintain and improving sewer network.
I HAVE NOT RECEIVED MY BILL, WHO SHOULD I CONTACT?
Bill distribution is done by our commercial department. Once the billing is done on the 17th of the Month. The Bills are sent to our zonal offices within your townships. You can walk in at the nearest service center for your bill or you can request to receive by email by sending your request to bills@mwsc.com.zm
HOW CAN I REGISTER A COMPLAINT?
Customers can log in a complaint by walking to any of our service centers or by simply emailing to any of the following emails:
Complaints.chingola@mwsc.com.zm
Complaints.mufulira@mwsc.com.zm
Complaints.chililabombwe@mwsc.com.zm
WHERE CAN I MAKE PAYMENT FOR MY BILLS?
You can make payment at any of our pay points in any of the three towns where we operate from. You also have the option of paying your Bill by using other payment options.
